Knowledge

I RECEIVED AN ESTIMATE. NOW WHAT?

An Estimate details your project’s needs and the budget allocated for each part of your project.

You will receive an estimate from Freshbooks, that is the tool we use for Estimates and Billing.

To check it, go to ‘View Estimate’

When you have revised it, click ‘Accept’ in the top right side of the screen.

After this, our team will contact you for the kick off of your project.

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HOW TO QA USING MARKER.IO

Go to the page you are reviewing and click ‘Report a bug’ side widget

Use arrows and shapes on the image it shows you.

On the right, complete the form with a clear title of the bug, what is what you see and what is expected.

In your Notion dashboard, you will be able to see the status and feedback for each bug reported.

 

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HOSTING SERVICE CONFIGURATION

In your profile, you will find a ‘Hosting service’ section.

Here is how to fill the form:

Hosting:

Hosting password:

Site username:

Site password:

File upload:

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HOW LONG DOES IT TAKE FOR MY TICKET TO GET A RESPONSE?

Depends on what package you are on. If you are using a block of hours we respond within 2 hours. In that response we will give you a timeframe of when it will be ready.

If it is urgent we charge 2x the rate and can solve it immediately. Please place ‘URGENT’ in the title.

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HOW TO GRANT ACCESS TO GOOGLE SEARCH CONSOLE

  • Log into your Google Search Console account.
  • Select the website you would like to provide access to, in the top left dropdown menu.
  • Click the Settings button in the bottom left corner of the page. (Note, you may need to scroll down the page to find it).
  • Click Users and permissions and then click the blue ADD USER button in the top right corner of the User and permissions page.
  • Add the email address you’d like to grant access and then select Full or Restricted permission.
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HOW TO GRANT CLOUDFLARE ACCESS

To add members to your account, your user needs Super Administrator privileges for that account.

  • Log in to the Cloudflare dashboard and select your account.
  • Click Members.
  • In the Invite Members panel, enter the email address requiring account access. You can enter additional email addresses.
  • Choose the associated role with your new members.
  • Click Invite.
  • The new members will receive an email invitation with a confirmation link
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HOW TO GRANT ACCESS TO GOOGLE ANALYTICS

  • Log into Google Analytics.
  • Click on the gear icon in the lower left to access the Admin section.
  • In the Account column, click Account Access Management.
  • Click the blue plus button in the top right to add a new user, then click Add users.
  • Enter the users email address.
  • Check the level of permissions for that user.
  • Click the Add button in the top right.
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HOW TO GRANT ACCESS TO KLAVIYO

  • Enter your ‘Account’ option in Klaviyo
  • Click ‘Settings’ tab 
  • Go to ‘Add new user’.
  • In the case of our company, you’re going to add support@solomediagroup.co 
  • We will need to have an Admin role so we can access the API and everything.
  • Then you click ‘Add user’ and an email will come over to us.

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