• Go to your profile icon on the top right corner
• Click on “Team”

• Click on “Add”. 
• Complete the name and email address of your team member and click “Add” to finish.

Your team member will receive an email like this with their login information

Your team member now will be able to view the tickets you write.

In turn, they can also view the tickets they write.

This is best for companies that have multiple vendors that need access to the dev team without having to play a game of telephone.

Our clients in the past have invited

• SEO Agency or Freelancer
• Designer or Design Agency
• Marketing Company

Please have them review the right way to write a ticket so they know how to get the best from us.

Here is a video of me walking through the ticketing system as different team members (for another customer)

1. You can also send an e-mail to solomediagroup@es1.serviceprovider.app to create a ticket on HelpDesk.
2. Here, the same instructions to “Creating a ticket” applies:
   – Write your subject. Be as specific as possible.
   – You can then select the order from which you want to use the hours for this task.
   – Write a clear description of what you need. 
   – You can include attachments to provide more details.

Do’s

• Be specific. To avoid any delays in your service, please provide specific details about what you need. Please include:
  • What is the issue (i.e.: ‘Homepage form not showing X field’)
  • Where is it located (i.e.: ‘The issue is in the Homepage, here is the link’)
  • Screenshots to show how the issue looks like
  • Video to show more in detail what you need. Loom is a wonderful free tool that you can use for this. 

Don’ts

• Provide vague descriptions. This will lead to more inquiries, emails & calls to discover exactly what the issue is.
  • Example: ‘The email doesn’t work. Please fix it.’

1. Go to the ¨Tickets¨ option on the left side menu.
2. You will see your tickets sorted by their status.

How to work with tickets as team

1. Go to the ‘Tickets’ option on the left side menu.
2. Click on ‘New Ticket’ on the top right side.

3. Write your subject. Be as specific as possible.
4. You can then select the order from which you want to use the hours for this task.
5. Write a clear description of what you need. 
6. You can include attachments to provide more details.



Go to your subscriptions tab on the left-hand side and click inside the subscription.

Click the three dots on the top right hand side (circled in red) and select “Change my subscription”.

Select the plan you prefer, and you are all set!

Go to your subscriptions tab on the left-hand side and click inside the subscription.

Click the three dots on the top right hand side (circled in red) and select ‘Cancel my subscription’.

Voilà!

On the left-hand side go over to your subscriptions tab, and you’ll see the active subscriptions you have the date started and the next payment.

1. Log into your HelpDesk account.
2. Go to the ‘Products/Services’ option on the left menu.
3. Select the option that best suits your needs and add it to your cart.

4. Click on the ‘Checkout’ button to make the payment and finish your purchase. You can link your Bank Account or use a Credit Card.

5. You will be able to see your orders on the homepage. Also, you can see them by clicking on the ‘Orders’ option from the left side menu. From there we can start a thread about your order.